Even with all the right checks in place things sometimes things don’t go to plan. No company is perfect but what shows the measure of a company is how they handle things when for whatever reason things haven’t gone to plan. We received some feedback this week that showcases our commitment to great customer service….
Here at Twelve Times (the company behind thetechgeeks) were very excited to receive from Watchguard their Marketing Program of the Year in Asia Pacific Japan award for 2023! It was wonderful to meet with part of the Watchguard team May Hayek and Matthew See and be presented with the award as a reflection of our…
Noone likes to feel stupid and technology can be an area that if you’re not in it professionally you can feel totally stupid and lost. Here at Twelve Times we are all about our customers – helping them in any way that we can to find their way around technology which would have bewildered them….
There’s such an increase in awareness of the pressure on our farmers and communities living in remote rural areas, and that’s why it’s been such a privilege to be able to help those in remote areas and communities extend the connectivity they’re now able to get through Starlink. Every time we have a customer come…
A lot of what we love to do is working with customers to find solutions to totally different situations. We had a customer approach us for help with a setup for a series of events that she was organising. Event 1 complete and we received this from her: “The wifi worked perfectly during the event!…
So 2 of thetechgeeks team got to go to the Ubiquiti World Conference in Sydney in May 2024! It was a great conference with many updates on current and future products. However the highlight was for Paul and Gio meeting Robert Pera and talking through how Ubiquiti as a product range is received here in…
So often we’re recommending products to customers for their rural setups and are wanting a wireless bridge or a camera at a point where there’s no power. Many cameras come with a small trickle charge solar system but a wireless bridge device has to have some power. This new offering from TP-Link, the Vigi SP9030…
Our aim here at Twelve Times, home of thetechgeeks is to listen to a customer’s needs and provide them with a design and/or quote that means that everything’s all clear and easy for our customers. With a Ruijie setup with config we also then create a handover document so that our customers are easily able…
Sometimes it’s hard to make the choice on the model of firewall that you want. With the T-range of firewalls T25, T45 and T85 Paul did a review of the midpoint of the range, the T45. A neat, side vented device we have seen this as the choice of many of our customers. With Watchguard…
With Checkpoints historical positioning as an Enterprise solution in the firewall marketplace it’s great to take a look at the Check Point Quantum Spark 1535. A device that is suitable for low level SMB (up to 15-20 staff) and top end Home Users. With a range of Enterprise level features Paul Sillars walks our customers…
